Customer Service Representative (Remote) Job at EBlock Corp.
Overview:
EBlock is an online vehicle auction where vehicles are bought and sold in 60 seconds. At EBlock, we are constantly innovating to adapt to today's automotive dealer’s needs. Our technology gives automotive dealers the opportunity to inspect and sell vehicles through our live online auction from their own dealership. EBlock currently hosts two types of auctions; in the first, dealers can launch and load auctions at the time of vehicle appraisal. The second enables dealers to sell fresh trades or aged inventory. We greatly value our customers’ feedback, which is used to enhance our technology to better serve our users.
Please note: This position is fully remote and services both Canada and the United States. The hours for this full-time permanent position will be Monday - Friday from 8:30-5:00 EST.
The Customer Service Representative [CSR] will be responsible for handling incoming inquiries and requests via the department email or by phone. As a Customer Service Representative, you will be asked to: relay information relating to our services and processes, locate and provide appropriate documentation and company information as needed, and act as a liaison for both our customers and colleagues to guide them to the appropriate departments.
This successful candidate will require hard skills relating to computer literacy, technical skills, language, and analytical thinking. Administrative and clerical customer service-oriented tasks will be an essential part of this role. Additionally, the candidate should possess exceptional communication and interpersonal skills such as: diplomacy, adaptability, dependability, patience, and a willingness to collaborate. Responsibilities:
At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time/part-time position is $40,000 - $45,000. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location. Additionally, this role may be eligible for discretionary bonuses or commission payments.
E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https://e.inc/
EBlock is an online vehicle auction where vehicles are bought and sold in 60 seconds. At EBlock, we are constantly innovating to adapt to today's automotive dealer’s needs. Our technology gives automotive dealers the opportunity to inspect and sell vehicles through our live online auction from their own dealership. EBlock currently hosts two types of auctions; in the first, dealers can launch and load auctions at the time of vehicle appraisal. The second enables dealers to sell fresh trades or aged inventory. We greatly value our customers’ feedback, which is used to enhance our technology to better serve our users.
Please note: This position is fully remote and services both Canada and the United States. The hours for this full-time permanent position will be Monday - Friday from 8:30-5:00 EST.
The Customer Service Representative [CSR] will be responsible for handling incoming inquiries and requests via the department email or by phone. As a Customer Service Representative, you will be asked to: relay information relating to our services and processes, locate and provide appropriate documentation and company information as needed, and act as a liaison for both our customers and colleagues to guide them to the appropriate departments.
This successful candidate will require hard skills relating to computer literacy, technical skills, language, and analytical thinking. Administrative and clerical customer service-oriented tasks will be an essential part of this role. Additionally, the candidate should possess exceptional communication and interpersonal skills such as: diplomacy, adaptability, dependability, patience, and a willingness to collaborate.
What You Will Do:
- Answer incoming calls and customer service inquiries received by email and phone
- Perform day to day transactions and data entry which include locating, investigating, verifying, classifying, computing, posting, and recording data in various tracking systems relating to task management, accounting data, and company systems
- Maintain customer records by relaying and updating account information or directing these details to the appropriate department(s) or person(s)
- Maintain a strong customer relationship through regular verbal and written communication and provide timely documentation and resolution of issues
- Co-ordinate with multiple departments to communicate, address, and resolve items as necessary
What You Will Need:
- 3 years’ experience in Customer Service
- Bilingual (French and English) an asset, but not mandatory
- Experience in the car auction or automotive industry an asset, but not mandatory
- High degree of accuracy and attention to detail
- Strong customer service skills and email/phone etiquette
- Strong competency with computers and associated software(s) including Microsoft Excel/Word and/or Google Sheets/Docs
What we offer:
- Medical, Dental & Vision
- 401k/RRSP with Match
- Company paid Group Life/AD&D insurance
- Paid time off
- Flexible working environment
- Continuous Learning
- And an amazing culture to top it all off!
At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time/part-time position is $40,000 - $45,000. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location. Additionally, this role may be eligible for discretionary bonuses or commission payments.
E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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