Job description

• Nexicom is a local Telecommunications provider with over 100 years of experience.

We need enthusiastic individuals that are willing to give Exceptional Customer Service, to fill full time Customer Service Positions.

Position Overview:

Nexicom offers a fast paced, high energy, customer centered work environment. We offer:

• Competitive wages starting at $17.50
• Positive work culture
• Excellent company benefits including both Health and Dental
• Matched Pension Plan
• Yearly performance reviews
• Access to courses and training for continual learning and development

Primary responsibilities may include:

• Serving customers at the counter or over the phone in respect to payments, billing inquiries and service issues;
• Selling, analyzing and advising on appropriate packages for telephone services, toll, Internet, security or cable tv;.
• Arrange new service installs, changes of service and disconnects;
• enter new accounts in billing program and in applicable databases;
• process paperwork regarding orders; schedule service orders with customer and dispatch to ensure due dates are met; and send information packages out to new customers;
• Liaise with Third Party personnel in the provisioning and troubleshooting of select services;
• Ensure accurate records are precisely maintained and followed up;
• Prepare adjustments to customer accounts;
• Process sales, prepare paperwork for activation of service where necessary, and reconcile invoicing from supplier;
• Basic troubleshooting and prepare trouble tickets where necessary;
• Process payments to billing system;
• Ensure customer retention and satisfaction;
• Proactively manage and resolve customer satisfaction issues;
• Maintaining service levels and achieving business and performance goals and objectives

Requirements:

• Customer service/inside sales experience
• Demonstrated ability in self-motivation with the ability to work with limited supervision
• Effective interpersonal and communication skills
• Demonstrated ability to multi-task and meet deadlines
• Ability to work well within a team environment
• Proficiency with MS Office Programs

above average keyboarding skills

• Ideally you possess a post-secondary education (or and equivalent combination of training and experience)

Condition of Employment:

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check.

Job Types: Permanent, Full-time

Salary: From $17.50 per hour

Benefits:

• Company events
• Company pension
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Millbrook, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 2023-02-03

Please Note :
clarksonsquare.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, clarksonsquare.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.