McKillican is one of the largest, privately-owned, wholesale distributors of specialty building materials in North America, with 16 locations across Canada and the United States. At McKillican, we are committed to ensuring a great and diverse working environment that all our employees, customers and vendors can be proud of.

BASIC FUNCTION/SCOPE:

We are looking for a quality individual to add to our inside sales and customer service team. The ideal candidate will have a proven ability to provide excellent customer service, develop relationships with customers on the phone, and multitask in a fast-paced environment. Prior experience in a business to business environment is considered an asset, but we welcome all to apply.

DAILY ACTIVITIES:

❖ Assisting walk-in customers and answering inquiries over the phone and email.

❖ Collaborating with other branches across Canada.

❖ Quoting customers through a variety of channels, often working with account managers and suppliers to fulfill customer needs.

❖ Perform daily activity checklist as required.

BEHAVIOURAL TRAITS:

❖ Team player with a positive and professional attitude

❖ Learn-it-all and growth mindset

❖ Willingness to adapt to changing business environments

❖ Ability to work alone, as a team and with others when required

❖ Curiosity

❖ Ability to Multi-Task

❖ Strong attention to detail, accuracy, excellent follow-up and problem-solving skills, exceptional judgment skills, and proactively takes initiative, driving results

SPECIFIC RESPONSIBILITIES:

❖ Provide strong technical knowledge of all products to customers.

❖ Offer product alternatives, suggestions, and problem-solving ideas to customers.

❖ Maintain strong computer and communication skills.

❖ Provide consistent feedback on competitive market sell pricing, and asset management (inventory and receivables) to branch leaders and/or corporate management.

❖ Improve individual skills by actively and continuously learning new products, new processes, new methods, and new procedures.

❖ Develop solid relationships with customers, vendors, and associates, and use those relationships to achieve goals and targets, and enhance the working environment.

❖ Actively sell and promote inactive inventory closeout items, and maximize sales volumes.

❖ Actively support and promote all company/branch marketing initiatives.

RELATIONSHIPS AND CONTACTS:

Supervisory Relationships:

❖ Reports directly to the Regional Customer Service Leader - Western Canada

Organizational Relationships:

❖ Strong working relationships with all McKillican personnel.

EDUCATION AND EXPERIENCE REQUIREMENTS:

❖ Minimum 2 years of customer service experience

Job Type: Full-time

Benefits:

• Dental care
• Vision care

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
We adhere to all Federal, State and local regulations regarding Covid19

Work Location: One location

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