Customer Service Representative Job at Fanshawe College
First Section
Posting Number
40761
Requisition Title
Customer Service Representative
Internal Posting Closing Date
External Closing Date
Open Until Filled
Yes
Campus Location
London
Department
Financial Aid and Student Awards (FAA)
Employment Group
Support
Pay Details
$26.47 per hour
Hours of Work per Week
35
Monday to Friday 8:30 a.m. to 4:30 p.m.
Monday to Friday 8:30 a.m. to 4:30 p.m.
Summary
Working at Fanshawe College
Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.
Note: This is a full-time Support position (35 hours per week).
Duties: As first point of contact, the Customer Service Representative (CSR) provides excellent front-line service via phone, email, and in-person and answers a range of customer service inquiries in response to OSAP, Bursaries, departmental policies and procedures. Assists students in order to navigate within Fanshawe Systems, and the Ministry OSAP website. During peak OSAP releasing periods in September and January, processes documents required to confirm student OSAP funding to students in accordance with ministry guidelines and procedures. The CSR inputs and files all documentation received in the department in support of students’ OSAP and bursary files and also provides assistance to other areas of the Office of the Registrar as required.
Note: This is a full-time Support position (35 hours per week).
Duties: As first point of contact, the Customer Service Representative (CSR) provides excellent front-line service via phone, email, and in-person and answers a range of customer service inquiries in response to OSAP, Bursaries, departmental policies and procedures. Assists students in order to navigate within Fanshawe Systems, and the Ministry OSAP website. During peak OSAP releasing periods in September and January, processes documents required to confirm student OSAP funding to students in accordance with ministry guidelines and procedures. The CSR inputs and files all documentation received in the department in support of students’ OSAP and bursary files and also provides assistance to other areas of the Office of the Registrar as required.
Qualifications
- Post-secondary 2-year diploma in Office Administration, Business or a related discipline
- Minimum 2 years’ work experience gained in a customer service, high volume, multi-task environment
- An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements
- Call centre experience and experience with computer processes would be an asset
- Strong organizational skills, time management skills and attention to detail
- Ability to multi-task and work independently
- Excellent verbal and written communication skills
General Information
While transcripts are not required for the interview, they are mandatory prior to any offer of employment.
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.
Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.
Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Recruitment Coordinator leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs.
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.
Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.
Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Recruitment Coordinator leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs.
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