Customer Service Associate

Reports to: Department Lead, Supervisor, Store Management Team
Department: Retail

Job Overview: The Customer Service Associate is a customer service specialist. Customer Service Associates are responsible for advising customers and processing customer purchases/returns. When not attending to a customer, the Customer Service Associate stocks shelves, assists in setting up displays, prices product, and maintains the cleanliness of the store.

Responsibilities

• Warmly approaching and greeting customers.
• Advising customers on products and suggesting solutions to their needs.
• Providing a high level of customer service.
• Encouraging further business by thanking customers and asking for them to come back.
• Help customers with concerns and put them in contact with a Supervisor as needed.
• Answering the telephone in a warm and friendly manner
• Learn and maintain a product knowledge of store merchandise
• Helping to set up displays as directed by store management team
• Provide customer carry outs and load products for customers. Use Team Lift when needed.
• Weigh, measure, and cut merchandise to fill customer orders.
• Establishing/identifying prices for items
• Keying or scanning merchandise for customer purchase
• Total and receive payment for merchandise
• Issue receipts, refunds, credits, or change due to customers per policy
• Ensuring proper return and refund policy is followed, including Management sign-off
• Wrapping or bagging merchandise purchased by the customer
• Count money in cash drawers at the beginning of shifts to verify accuracy
• Manager on duty verifies opening and closing cash counts
• Stocking/Re-stocking merchandise as needed
• Maintaining cleanliness of the store and checkout area
• Merchandising, pricing and tasking the point of purchase area when there are no customers in line
• Help with receiving on an as needed basis
• Use safe work procedures while setting a good example to fellow employees
• Carry out work in a manner that will not create a hazard to themselves or others

• Work with co-workers and members of the Safety Committee to help create a safe working environment by making safety suggestions and recommendations
• Report any accidents, incidents, near misses, injuries, and/or occupational health concerns to a safety committee member
• Follow Peavey Industries LP medical and first aid procedures
• Positively communicate and demonstrate the company’s Core Values.

Supervisory Responsibilities

• None

Knowledge, Skills, and Abilities Required

• Maintaining a customer first, positive attitude
• High attention to detail
• Ability to count, total, and work with numbers
• Ability to learn and operate till technology
• Staying calm and attentive in a busy environment
• Ability to approach customers, listen attentively, and use suggestive selling.
• Ability to multi-task

Qualifications

• On the job training or previous experience

Working Conditions

• Standing for extended periods, walking long distances to move/handle merchandise and provide customer service
• Lifting up to 40lbs. and maintaining fitness level to perform all functions as set forth above
• Operating keyboard, scanning, and touch screen till technology in a repetitive manner

Proud to be 100% Canadian and Employee Owned

Job Types: Part-time, Permanent

Salary: From $15.50 per hour

Benefits:

• Employee assistance program
• Store discount

Schedule:

• Day shift
• Evenings
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Walkerton, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

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