Customer Representative Job at Lockheed Martin Corporation
Programme Management
Montreal, QC
12042BR
About the role
Reporting to the Director of Program Management and in collaboration with the Program Manager, the successful candidate will be the main point of contact to support and assist the customer through their program needs. The responsibilities for this position is to represent the voice of the customer to the internal cross functional teams, to coordinate and execute actions throughout the lifecycle of the customers engines during its Maintenance, Repair or Overhaul (MRO) activities for CFM56 and CF34 engines.
The successful candidate will be translating technical information given from the production floor to their customer in easy to understand terminology and explanations and use their technical knowledge and experience to provide cost effective recommendations concerning their internal activities.
Main responsibilities:
The successful candidate will be translating technical information given from the production floor to their customer in easy to understand terminology and explanations and use their technical knowledge and experience to provide cost effective recommendations concerning their internal activities.
Main responsibilities:
- Monitor the engines Work In Progress (WIP) timeline according to contact in place.
- Participate in the daily production review and provide technical customer direction
- Communicate technical update to customer and seek approval to support the work in progress
- Provide priorities to the production, lead actions and raise escalation with cross functional team to ensure on time delivery (Engineering, Planning, Production, Supply Chain, Finance)
- Review customer technical documentation
- Produce the weekly progress report, and lead the weekly meeting with the Customer.
- Create Sales Order and Work Order in ERP system.
- Coordinate the reception and shipment of customer equipment
- Participate to the final invoice review and approval process
- Responsible to perform the customer satisfaction survey.
- Manage customer account and lead the actions to solve the situation.
- Participate in process improvement
What you bring to the role
- Engineering or business degree from an accredited university in a related discipline (mechanical, aerospace)
- 3 to 5 years of relevant work experience in a Customer facing role
- Experience working with complex contractual structure
- Excellent communication skills
- Strong analytical and problem-solving skills with sound judgment
- Great organizational and planification skills
- Capable to excel in a fast paste environment and working well under pressure
- Ability to multitask, work without direct supervision and take initiative
- Strong interpersonal skills, ability to influence others and great team player
- Advanced knowledge of Excel
- Innovative and focus on Continuous improvement
- Fluent in English
- Willingness to be called afterhours and to work extended hours if necessary.
Additional skills desired for the role
- Experience working in the Aviation field
- MRO experience is preferred
- Experience with Quantum system
- Being able to communicate Technical information effectively
- Knowledge of French is an asset
What we offer you
We walk our talk when it comes to work/life balance! Your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment, this is what you can expect when you join our team:
- Flexible, compressed work schedules, depending on business requirements, where you have the option of Fridays off, as well as the possibility to work remote part-time
- Competitive compensation
- Time to recharge with vacation, personal days, holidays, and parental leaves
- Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment, along with:
- Virtual Health Care (24/7 access to medical professionals)
- A Wellness Spending Account to aid in your wellness journey
- Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions
- Medical Travel Insurance
- Onsite fitness facilities at our main office locations
- Virtual Health Care (24/7 access to medical professionals)
A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning
- Employee discounts to save on goods, services and various recreational activities
- Access to a robust spectrum of development resources to enhance your skills and/or advance your career including:
- Free learning resources through a modern and engaging platform
- Education Assistance Program
- Reimbursement for a professional membership
- Self-directed Mentoring
- Free learning resources through a modern and engaging platform
About us
Lockheed Martin Canada is the Canadian-based arm of Lockheed Martin Corporation, a global security and aerospace company employing 115,000 people worldwide, including more than 1,300 Canadians. By applying innovative approaches of our highly skilled and experienced Canadian workforce, we have been Canada’s trusted defence and aerospace partner for over 80 years. We operate major facilities in Ottawa, Montreal, Halifax, Calgary and Victoria and work on a wide range of programs from advanced naval technology products and unmanned systems software to providing delivery and in-service support of the latest military aircraft to commercial engine repair and overhaul capabilities. This position is part of the Lockheed Martin Commercial Engines Solutions team within our world-class facility in Montreal, where approximately 400 employees engage in comprehensive engine maintenance, repair and overhaul, as well as customized engine builds for military and commercial operators.
Equal Opportunity Statement
Lockheed Martin Canada is an equal opportunity employer that values diversity in the workplace. We are committed to excellence in serving all customers, including people with disabilities, and we encourage feedback on the provision of these services.
Employee Type
Full Time
Vacancy Type
Permanent
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