About the Role

Based out of our Vaughan office, the Inside Customer Onboarding Coordinator will assist in on-boarding new and existing customers on to Chemsyn’s exclusive service programs. The ideal candidate will have experience in coordinating customer expectations with internal resources to create an excellent first impression and customer experience. The successful candidate must be able to manage priorities to meet customer deadlines while maintaining a high level of professionalism and customer service. They will also be responsible in building and maintaining a positive relationship with customers and internal resources.

You will use your experience to:

· Maintain the relationship with clients

· Provide excellent customer service

· Fulfilling work satisfying customer expectations in a way that also complies with best practices and company policies

· Demonstrating empathy to customers concerns through multiple channels which may include email and telephony.

· Coordinate customer expectations with internal resources

· Understand customer needs and requirements

· Create, present and execute customer agreements

· Develop presentations related to customer requirements and sales opportunities.

What qualifications do I require?

· College Diploma or University Degree in Business OR related program OR equivalent years of Sales Experience

· Minimum of 2 years of experience in B2B sales / customer service

· Proficient with CRM and Microsoft Office 365

· Strong work ethic and positive attitude

· Experience in working in a sales and service environment

· Customer service skills, strong oral, written communication and trouble shooting skills

· Able to prioritize and manage a busy workload

· Must be able to work independently as well as be a team player

· Conscientious, detail oriented, excellent organizational and time-management skills

· Bilingual in English and French, an asset

As a CHEMSYN Employee, you'll enjoy:

· Paid holidays

· Competitive starting salary

· Extended Health & Dental Benefits (Covered by Employer)

· Company Laptop

· Growth potential in the organization.

· Annual merit increases based on performance

· Recognition for individual efforts

· Spacious workstations with updated technology platforms and equipment

· Supportive environment to assist with individual success

· A great work atmosphere full of energy and true TEAM first approach.

Qualifications

· Excellent listening and interpersonal skills

· Good to excellent computer skills

· Ability to work independently and exercise good judgment

· Professional customer service skills with a strong phone presence solutions mindset, helping nature, passion for the customer and customer experience

· Eagerness to contribute in a team-oriented environment

· Ability to demonstrate a positive attitude and strong work ethic; and

· Ability to handle multiple priorities and tasks

· Exceptional attention to detail and quality of work;

Job Type: Permanent

Salary: $40,000.00-$45,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• Monday to Friday

Work Location: In person

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