Customer Service Advisor
Key Accountabilities:
· Answering inbound calls pertaining to customer service and billing support.
· Accurately explaining a customer’s bill, identifying an overdue balance, and answering account balance questions.
· Process credit card payments and assist with pre-authorized payment setup and modification.
· Understanding and explaining promotional offers to customers and confidently resolving disputes.
· Supporting inquiries and offering assistance with client products, services and applications.
· Offering entertainment packages and service solutions that add value to the customer and fit their unique lifestyle and financial needs.
· Escalation services to manage complaints that require a Team Leader or Supervisor to make decisions based on guidelines and procedures set out by client.
· Meet KPI targets as set by management and the client
· Other duties as assigned
Core Competencies & Attributes:
· Effective communication skills
· Customer Service experience is an asset
· Punctual, is consistently at work and on time
Experience & Qualifications:
· Ability to Navigate Computer applications comfortably
· Call center experience an asset but not a requirement
Gatestone welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
Salary: $15.50 per hour
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
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