Under general supervision, performs reception and administrative duties including: assisting residents, greeting and directing visitors, operating the switchboard and relaying messages. The Concierge operates the front desk POS system and other office equipment, takes bookings for residents and guests, and assists service areas with administrative support.

Specific Duties and Responsibilities

• Answers incoming calls, obtaining information from caller and transferring the call to the appropriate internal contact; takes and transmits messages; provides information to residents and visitors; sorts and directs all incoming company mail. Responsible for taking bookings for resident transportation and various guest reservations.
• Processes transactions (cash, cheque, debit, credit card and gift card) accurately and efficiently using our POS technology. Balances and reconciles cash at end of work shift; handles and calculates financial paperwork.
• Performs a variety of specialized administrative tasks, using independent and ethical judgment, discretion and initiative. Types letters and memorandums as well as operates a variety of office equipment (postage meter, multifunction photocopier, etc.).
• Assists in maintaining standards of cleanliness and organization within the Lobby and Reception areas.
• Monitors alarm systems and receives internal/external emergency calls, selecting and initiating response procedures. Handles confidential information with integrity and professionalism following established company policies.
• Prepares and updates a variety of lists for reference purposes and controls key access to the community.
• Performs other related duties as required.

Education and Experience

Any combination of education and experience providing the required skills and knowledge for successful performance would qualify.

Typical qualifications would be equivalent to:

• Completion of Grade XII education supplemented with relevant work experience.
• Excellent interpersonal and customer service skills with ability to communicate effectively and professionally in person, over the phone and by email.
• Strong time management, problem solving and decision-making skills.
• Able to work independently and multi-task, managing multiple priorities.
• Must be available to work a flexible schedule that includes early mornings, days, evenings, weekends and holidays.

Please note that we are under a single site work order. Employees may not be currently working for another employer.

Job Types: Part-time, Casual

Salary: $23.54 per hour

Benefits:

• Discounted or free food
• On-site gym

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All employees must have had 2 Covid Vaccine inoculations

Ability to commute/relocate:

• Nanaimo, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you received at least 2 vaccinations for Covid 19?

Work Location: In person

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