Br ing your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us and engineer your career!

Bring your talents to an innovative medical technology and healthcare solutions leader. We deliver with the training, mentorship, and guidance to build your future success.

The Clinical Specialist (CS) collaborates with the Territory Manager and Regional Sales Manager focusing on responsibilities for clinical coverage (e.g., support of device implantation and other procedures), follow-up support, troubleshooting, customer service, customer training and operational assistance (e.g., consignment counts, equipment updates, etc.).

• Conducts on-site education and / or consulting.
• Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
• Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
• Participates in conventions, forums, and meetings to increase product awareness.
• Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support.
• Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
• Serves as a technical resource to support sales of a specific medical product or solution.

• Responsible for reporting complaints and Adverse Drug Reactions (ADR)

• Work closely with Territory Manager(s) and Regional Sales Manager to schedule procedure and post-op support.
• Thoroughly understand surgical application (e.g., Indicated clinical use, device preparation and handling), clinical features, advantages and benefits of NSS technologies.
• Successful completion of required (and ongoing) product and sales related training curriculum.
• Compliance with completing Medtronic functional training and education modules.
• Build and maintain relationships with customers, including clinicians, fellows, residents, nursing staff, OR management, Biomed, CPD, etc.
• Align with Manager on special projects (e.g., Building customer training programs, conducting market research/analysis, review competitive products and activities, etc.).
• Work collaboratively with entire team to help achieve revenue and market share targets.
• Report all Product Complaints as per Medtronic policy.
• Maintain, manage and track Loaner and Consignment inventory.

• 2 years minimum experience with Bachelors degree or 4 years with Associate degree

• High level of integrity, ethics and compliance.
• Ability to accommodate a flexible work schedule. Role often involves evenings, weekends and Provincial holidays.
• Ability to work independently and proactively.
• Collaborative approach and team oriented.
• Strong troubleshooting and problem-solving skills.
• Strong presentation skills.
• Proficiency with Excel, Word, PowerPoint.

• Ability to travel approximately 30% of the time. Travel will include over-nights and weekends.
• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)