The manager is responsible for oversight and governance of all billing, inventory, installation and procurement related to equipment, supplies and accessories provided by Vendors. The manager is also responsible for ensuring invoice reconciliation is accurate and can be evidenced through internal systems. The manager needs to be proficient with Point of Sale solutions, vendor oversight, client implementations, market responses to change in inventory needs and global supply chain constraints and POS security. This position requires the applicant to have extensive analytical, presentation skills and report-writing abilities. The successful candidate is proactive, creative and exhibits advisory expertise while consulting with merchants, Third Party agents, relationship managers, executives, POS and deployment Vendors to promote proper execution of billing, invoice reconciliation, installations, procurement and support.

Equipment Services Vendor Manager must have exceptional skills in attention to details, communication skills, process and procedural development, auditing skills, SharePoint development and the ability to build a high functioning team with minimal errors and high demand. Manager will own key processes around business results, financial results, client experience and controls. For each process the Manager will determine and build out procedures, tracking measurement, reporting and analyze these measurements to provide meaningful feedback to the business.

Roles and Responsibilities

• Business Owner and Delivery Manager for Equipment Deployment and Telecom Vendors
• Monitor day-to-day business results for the Team: Financial results, customer experience, operational metrics, and control environment
• Collaborate with internal teams (Sales, Customer Support, Products Marketing, Finance and Operations) to improve operational efficiencies and partners' experience
• Establishes and maintains strong relationships with key decision makers and executive contacts
• Identify emerging trends, determine their validity, and propose solutions when appropriate
• Create, organize and host presentations for internal and external audiences of current and future products and solutions
• Responsibility for coordinating and facilitating delivery of project objectives, tracking progress and review of project tasks to make deadlines, and manage implementation of project lifecycle
• Develop and present weekly, monthly, quarterly and annual reporting
• Drive constant enhancement on customer experience through increasing customer satisfaction, reducing backlogs and improving responsiveness
• Conduct ad hoc analysis to ensure proper oversight and governance
• Enhanced industry knowledge to know what drives the industry and the business cycle; products and services, customer expectations, competitors, market trends, future opportunities and pitfalls
• Manage the process of key injection in POS hardware. Monitor and validate testing for new and existing merchants including ordering of EMV and Contactless test cards including VAR testing kits
• Create, manage, analyze and maintain various reports for billing and reporting
• Manage merchant updates in the vendor system of record, monitor unrecoverable / undeliverable shipments for efficient asset management to reduce equipment write offs of stolen and lost hardware.
• Responsible for analyzing invoices to ensure correct billing. Tracks equipment shipment, delivery, billing and backlog activities. Responds to inquiries regarding status of orders and resolves customer and or dealer order difficulties.
• Communicates with internal and external customers to coordinate the configuration, testing, and Quality Assurance of payment terminals, systems and associated devices. Keep daily records/logs/reports for all activities
• Ensure adherence to SLAs for various products (including products not supported by Merchant Services) from our Vendor as per contract.
• Identify gaps between applicable requirements and current procedures/controls and participate in driving resolution of mitigating controls
• Develop, implement, and maintain policies, procedures, and equipment control systems to reduce costs, streamline procedures and implement solutions.
• Coordinates the negotiation and fulfillment of the Equipment Services contracts. Interprets contracts, organizes, or processes correspondence with contracting parties and monitors fulfillment of contractual obligations.
• Guarantee all documentation to support legal and/or outsourced processes are within JPMC policies
• Work with business partners to design and implement enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and engage in process re-engineering

Skills & Experience Required

• Demonstrate excellent interpersonal, written and verbal communication skills with the ability to present and influence at the executive level.
• Highly organized, self-starter, demonstrates creativity, resourcefulness and shows strong leadership
• Strong project management skills, ability to prioritize and drive initiatives to completion
• Detail-oriented with a high level of accuracy and time management skills
• Strong and effective skills in problem solving, analytical reasoning and the ability to balance multiple tasks simultaneously are essential
• Expertise in the ability to collate, report and reconcile large data sets
• A strong interest in, and general understanding of Merchant Services, vendor management, equipment procurement, inventory control, invoice reconciliation, planning and quality control, and operations
• Strong customer/client focus while ensuring a sound control environment
• Extremely analytical with strong Excel/Access knowledge
• Proficient with Powerpoint and developing high quality presentations graphs and analytics
• Ability to prioritize multiple complex situations to deliver successful results
• Demonstrated ability to monitor and analyze performance data both in real time and on a cumulative basis, and make appropriate recommendations to ensure success
• Results driven with a strategic mindset and strong business acumen that works well under pressure to meet critical deadlines
• Ability to work with a wide variety of internal and external resources including managing expectations, dispute resolution, and establishing credibility/trust. Problem-solving, analytical skills and the ability to balance multiple tasks simultaneously are essential

Qualifications

• Bachelor's Degree Required or equivalent work experience
• Experience in Financial Services (Operations, Vendor Management, Account Management)
• Ability to travel to perform periodic onsite visits with strategic vendors.
• Proficient in MS Office, Access, and SharePoint Development
• Track record of exceeding goals, setting high standards of performance.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans