Business Development Coordinator: Service Customer Care

London Honda, London, Ontario

London Honda is looking for a high-energy and versatile Business Development Coordinator: Service customer care agent to join our team! You will be responsible for managing long-term client loyalty to the dealership via the service office. We are looking for someone who is adaptable, consistent and loves working with people in a public setting. First impressions are a driving force in business and therefore, your demeanor, knowledge, and helpfulness are extremely influential when representing London Honda to the public.

What We Offer

• $20/Hour + Monthly performance driven bonuses
• The usual - vacation, health, and dental benefits
• Hours: Monday to Friday between hours of 8am to 5:30pm or 12pm to 8pm. Rotating Saturdays from 8am to 4pm (Shifts range from 8 – 8.5 hours )
• Ongoing training and support to ensure you are being set up for success.
• We promote within! There are endless opportunities to further your career within London Honda!

Your Key Responsibilities

• Answer inbound calls and respond to emails in a timely manner.
• Handle customer inquiries via telephone, email, and text.
• Research required information using available resources.
• Develop and retain sales opportunities.
• Make outgoing calls (existing customers only) related to various campaigns and achieve specific goals.
• Manage and resolve customer complaints, with support by management.
• Provide customers with product and service information.
• Enter new customer information using our internal systems (CDK, Honda E-Biz and Xtime).
• Update existing customer information using our internal systems (CDK, Honda E-Biz and Xtime).
• Process orders and cash out clients when needed.
• Identify and escalate priority issues.
• Route calls to appropriate departments.
• Follow up customer calls where necessary.
• Complete additional administrative duties assigned by management.

Your Capabilities and Credentials

• Completion of a High School Diploma or equivalent is required.
• Previous experience dealing with customers is an asset but not required.
• Must be able to commit to evening shifts
• Sales experience is an asset but not required.
• Intermediate level computer skills in MS Office products including Outlook, Skype Business, Excel, Word, and other programs.
• Ability to work independently as well as be part of a team.
• Detail oriented, self-motivated, and resourceful.
• Excellent verbal, listening and written communication skills are required to interact with clients.
• Strong organizational and time management skills, handling multiple priorities, performing a variety of tasks, and meeting required deadlines.

Apply Now!

Don’t know about us? Check us out on social media Instagram , Facebook, LinkedIn and London HondaTo join our elite team please submit your resume and cover letter on the Careers Portal of our website www.autocan.ca/careers/ or email us at careers@autocan.ca

London Honda invites applications from all qualified individuals. We are committed to employment equality and diversity in the workplace. We provide support in our recruitment process to applicants with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.